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Writer
Dan Heath
How Expedia Solved a $100 Million Customer Service Nightmare
Marker
Dan Heath
3/3/20
9 min
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Marker
Dan Heath
3/3/20
9 min
0 reads
0 comments
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Switch: Don’t Solve Problems–Copy Success
Fast Company
Dan Heath
2/1/10
15 min
1 read
0 comments
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Fast Company
Dan Heath
2/1/10
15 min
1 read
0 comments
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