Building businesses that your users come to rely on, fostering a community, and then pulling the rug under them when the money dries out is not putting customers first.
Where things go haywire is “growth capital,” where companies raise money not to validate their ideas in the marketplace, but simply “grow,” regardless of the business itself.
Allowing people to download their data from your service, which 99.9% of your users won’t bother, and of that 0.01 % that do can’t do anything with, is not putting your customers first. That is you making your conscience feel better.
Oops. I'm that 0.01%. For my part, companies should be able to apply for a subsidy program to develop these kinds of features. It's not necessarily in their direct interest, but IMHO it is in the interest of users and therefore society.
Without the lens of wanting to make money, everything looks the same. You can’t tell whether you should do this, or that, if you don’t have a scale to judge things by.
Hmm, not sure if money should be the only scale for that. From a business perspective he makes a valid point. But what about the scale of "this work gives me satisfaction in life" ?. If the argument is to first make money, only then explore what you like, how much time do you need to sacrifice for that?
Update (4/17/2020):
I also like his "What I’m Reading" section in the end. I now saved an article about a breathtaking Norwegian bicycle trail 👍
if your side hustle seems like a better way to make money than what you are doing 9 to 5, you should probably do that instead. Because otherwise, you are either leaving money on the table or there will be someone else who will do that night-time gig better than you, because they will be focused on doing that, and that only.
Moreover, if you really want to explore doing exciting things, you would instead make money first so that you will have the freedom to do what you want.
Oops. I'm that 0.01%. For my part, companies should be able to apply for a subsidy program to develop these kinds of features. It's not necessarily in their direct interest, but IMHO it is in the interest of users and therefore society.
Hmm, not sure if money should be the only scale for that. From a business perspective he makes a valid point. But what about the scale of "this work gives me satisfaction in life" ?. If the argument is to first make money, only then explore what you like, how much time do you need to sacrifice for that?
I also like his "What I’m Reading" section in the end. I now saved an article about a breathtaking Norwegian bicycle trail 👍