Although written specifically about the tech industry, I find that this applies in a much broader work context.

I started this piece snorting derisively, commenting that anyone who takes on a job and strays from their job description without prior discussion with their superiors deserves whatever they get, but I'm a lot more sympathetic now, especially given human biases and inclinations.

Great advice all 'round, and the recommended attitudinal shifts - both for glue people, attitudes towards glue work, and managers - are worth implementing.