I'm a fan of tipping. I love dining out and the waiter has a huge impact on the overall experience. It's nice to be able to show a little extra gratitude for exceptional service. It's not a huge surprise to me that restaurants who did away with tipping had trouble retaining waitstaff. As far as alternatives go, the profit-sharing model at Zazie seemed pretty interesting.
“We have a history in our country of not paying the real cost of food,” said Karen Bornarth, head of workforce development at the East Harlem nonprofit bakery and business incubator Hot Bread Kitchen, when we spoke last July. “And I think that those of us who love to eat out and enjoy our food need to wake up to that, and realize that maybe we have to pay a little bit more for that dinner out so that we can create a more equitable system that works better for everyone, business included.”