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    BBC News | By David Edmonds | 10/24/20 | 8 min
    16 reads3 comments
    BBC News
    16 reads
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    • sjwoo4 months ago

      I'd think if they have an escalation scale of reparation, they would do even better. Plus ownership of the failure, i.e., if it's the third time in a month that they've blown the estimate, say exactly that -- "I'm sorry that we've failed three times this month. Here's a $20 coupon, and you'll hear from our VP personally."

    • Florian
      Reading streak
      4 months ago

      The vast digital data sets held by Uber and other car apps have enabled him to identify certain quirks in human behaviour that armchair economists might not have uncovered

      Super interesting insights!

      • Karenz4 months ago

        Really interesting insights. I usually tip nice drivers more!