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    BBC News | By David Edmonds | 10/24/20 | 8 min
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    BBC News
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    • sjwoo3 weeks ago

      I'd think if they have an escalation scale of reparation, they would do even better. Plus ownership of the failure, i.e., if it's the third time in a month that they've blown the estimate, say exactly that -- "I'm sorry that we've failed three times this month. Here's a $20 coupon, and you'll hear from our VP personally."

    • Florian
      Reading streakScout
      1 month ago

      The vast digital data sets held by Uber and other car apps have enabled him to identify certain quirks in human behaviour that armchair economists might not have uncovered

      Super interesting insights!

      • Karenz
        Scribe
        4 weeks ago

        Really interesting insights. I usually tip nice drivers more!