I'd think if they have an escalation scale of reparation, they would do even better. Plus ownership of the failure, i.e., if it's the third time in a month that they've blown the estimate, say exactly that -- "I'm sorry that we've failed three times this month. Here's a $20 coupon, and you'll hear from our VP personally."
The vast digital data sets held by Uber and other car apps have enabled him to identify certain quirks in human behaviour that armchair economists might not have uncovered
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I'd think if they have an escalation scale of reparation, they would do even better. Plus ownership of the failure, i.e., if it's the third time in a month that they've blown the estimate, say exactly that -- "I'm sorry that we've failed three times this month. Here's a $20 coupon, and you'll hear from our VP personally."
Super interesting insights!
Really interesting insights. I usually tip nice drivers more!